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Job Details

Tax Manager

Company name
Automatic Data Processing, Inc.

Location
Norfolk, VA, United States

Employment Type
Full-Time

Industry
Accounting, Manager, Customer Service

Posted on
Jun 08, 2023

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ADP is hiring a Tax Manager for our Client Facing Tax Team in the HRO - Comprehensive Services Organization.

ADP is hiring a Tax Manager for a rare opportunity to build their team from the ground up. Help stand up and supervise an internal Tier I Tax Team for our business unit. This team will be inbound call flow and will serve as Comprehensive Services front-line for answering client's employer tax related questions.

Standing this team up will include recruiting, interviewing, hiring, and training associates as well as implementing a call flow systems and solutions to support a client facing employer tax group. The Manager will work with various ADP operational departments to ensure effective communication to achieve business objectives and results. Will build rapport, establish trust, and create a positive solution-oriented client experience.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

The ROLE has responsibilities to:

Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.

Enhanced understanding and implementation of Business Unit & Market aligned strategic goals.

Oversee the use of standard process workflows by team.

Identify vision for Tax Support as critical client value proposition; identify client pain points to build new and incremental opportunities.

Function as a consultant and business partner to other groups within ADP Comprehensive Services.

Train and mentor team members and identify development needs across the team.

Track various productivity and key performance indicators to ensure that established levels are achieved, especially during critical activity periods. Analyze team statistics and prepare reports.

Manage escalated issues and provide direction.

Collaborate with peers to establish best practices.

Evaluate associates on performance and complete annual performance appraisals.

Work in collaboration with associate to establish individual development plans.

Develop and administer corrective action and performance improvement plans.

Hire/Fire authority in conjunction with Human Resources.

May have budgetary responsibility.

Collaborate with Workforce Management on oversight related to scheduling.

Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

WHAT YOU CAN EXPECT ON A TYPICAL DAY:

In this role, your team will serve as ADP's front-line for solving clients' tax challenges, including answering employer tax related questions, helping clients navigate ADP tax technology, and more.

Your team will assist clients with their employer related tax situations, which could include troubleshooting and training.

Support might also involve partnering with multiple departments or business units for troubleshooting in order to deliver a seamless client experience.

Your team will continually advance their knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain their ability to support our clients' tax needs.

You team will adhere to a daily schedule and organize themselves to successfully receive a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the quarter and/or year.

The nature of what this team accomplishes daily will not change - their #1 goal is to provide Tier I Tax Support to clients.

Every day will be different due to the varied nature of tax inquiries received.

TO SUCCEED IN THIS ROLE:

Bachelor's degree or equivalent in experience and education

At least 3 - 5 years of experience in a customer service environment, with proven ability to produce positive results.

A strong focus on Client Satisfaction in a relevant industry or has a payroll/ payroll tax background.

At least 3-5 years of people leadership experience.

Prior exposure in a call center environment.

Ability to think strategically and drive outcomes

Ability to multi-task with sound analytic, tax technical, organizational and project management skills

Has the experience and judgment to initiate, plan, execute, and complete goals timely

Ability to collaborate successfully across business areas

Good written and verbal communication skills

Proficiency in ADP technologies and working knowledge of various tax related operating systems

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com

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