Cash Operations Analyst

Profile

Position Summary

NOTE ~ This position is NOT remote, routine and regular onsite work is required.

RoundPoint is a fully integrated, non-bank mortgage servicing company with offices located in Fort Mill, SC, Dallas, TX, and a strong remote work presence. Our lines of business include loan origination, loan servicing, and the purchase and sale of Mortgage Servicing Rights. As a Cash Operations Analyst within the loan servicing division, you will be supporting the Cash and Investor Reporting department expanding our capabilities to offer a best in class customer experience while managing large scale servicing acquisitions and transfers.

The Cash Operations Analyst assists the Cash and Investor Reporting department by performing tasks ranging from transaction processing, exception analysis to ensure account record accuracy, process improvement deliverables, account and process level root cause analysis, and vendor payment channel and process oversight to ensure adherence to regulatory guidelines. The Cash Operations Analyst will work closely with other teams across the organization to ensure compatibility of business processes. Finally, as part of the team, you will be looked towards to establish team culture, tools, processes, and to continuously build a better operating platform.

Primary Responsibilities

Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines and risk tolerances

Ensure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investors

Leverage technologies available to accurately and efficiently process transactions

Analyze transactional data to identify situations where actual results differ from expected results

Conduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiatives

Monitor automated business processes involving an average of 5000 transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirements

Isolate, model and replicate complex issues using tools available to understand, present and resolve issues.

Collaborate and interact with vendors and other business units to integrate internal and external processes

Build strong relationships with investors, clients and other internal customers by serving as a point of contact for deliverables, questions and issues

Support management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controls

Assist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectives

Maintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirements

Qualifications

You are a solid fit for this role if you have:

BA/BS or 3-5 years’ experience in accounting or financial services related field.

Advanced MS Excel proficiency

Intermediate MS Office proficiency

The ability to quickly learn new systems and business processes

Proven data, research and problem-solving skills, with the ability to synthesize information and communicate insights effectively

Aptitude to carry out duties accurately and timely in a fast-paced deadline driven environment

Exceptional organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small details

Ability to communicate in professional manner when dealing with peers of own department, vendors, inter-company contacts, and investors

Ability to manage change and navigate company structure

Desire to perform operational, analytical and governance related activities

Motivation to draw in additional work with limited direction

Capability to comprehend servicing regulations, investor guidelines, and other applicable agreements

A team-oriented mindset, thriving in an environment that’s collaborative, challenges the status quo and celebrates change

Ability to manage change and navigate company structure

Some individuals may possess:

Mortgage servicing background with Investor Accounting experience

Certification from the Mortgage Bankers Association or other related professional organizations is a plus.

Prior 3-5 years’ experience within the financial industry. Secondary Marketing experience desirable.

MSP (Black Knight product) experience/knowledge is desired.

Mortgage servicing background with Investor Accounting experience

Certification from the Mortgage Bankers Association or other related professional organizations is a plus

SQL reading or writing capabilities

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee is regularly required to talk or hear.

The employee is required to sit for extended periods of time and is occasionally required to stand and walk.

The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

RoundPoint Mortgage Servicing Corporation
Website : https://www.rpmservicing.com