Automatic Data Processing, Inc.
Aurora, CO, United States
Accounting, Consulting, Customer Service
May 04, 2023
ADP is hiring a Tax Client Support Consultant.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP ,watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE : Required Qualifications
At least 3 - 5 years of experience in a customer service environment, with proven ability to produce positive results.
A strong focus on Client Satisfaction in a relevant industry or has a payroll/ payroll tax background
At least 3 - 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
At least 3 - 5 years of payroll tax experience
You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Strong client relationship building skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new and more complex situations Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
Proficiency in the latest web technologies and working knowledge of various operating systems
A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
The ability to collaborate and work in a team environment as well as work independently while making sound decisions
Good knowledge of industry tools
Excellent analytical and time management skills
Negotiation and problem solving skills
Excellent communication skills - both verbal and written including strong skills in persuasion and motivation
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
For Aurora, Colorado, salary range for this role is $15.14 - $30.77 / Hour
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
Automatic Data Processing, Inc.
Website : http://www.adp.com