Huntington Bancshares Incorporated.
Columbus, OH, United States
Accounting, Customer Service, Finance
This Customer Assistance position offers the potential for an accelerated career progression within our Credit Administration department.
This position focuses on mortgage and PCL debt counseling. This mortgage position is part-time with 4 days a week with hours from 10 am to 4 pm Monday-Friday and every Saturday 8am-1pm. The Customer Assistance Team at Huntington provides 'Simply the Best' customer service at all times. This is accomplished by partnering with our homeowners in an effort to understand their hardships and provide them with the information they need to make informed decisions about their mortgage loans and personal credit lines.
The Customer Assistance Collector:
Interviews homeowners to determine the extent of their hardship and their ability to pay the loan currently and in the foreseeable future
Councils homeowners on available alternatives to foreclosure to include modifications, short sales, mortgage releases, forbearance, reages and repayment plans
Negotiates appropriate short term payment arrangement or a commitment to seek an alternative to foreclosure with homeowners
Educates homeowners on how to submit an application for assistance, get that application evaluated and, if applicable, how to appeal an application that is denied
Provides homeowners with status updates as it concerns their application for assistance
Where applicable advises homeowners on the circumstances under which their loan can be referred to foreclosure
Works on an automated dialer to make/take phone calls
Consistently meets established individual and departmental goals as it concerns quality and other service level metrics
Complies with all policies and procedures set forth by Huntington
Adheres to Federal Regulatory requirements regarding debt collections
High school diploma or GED
At least 1 year of customer service experience
Call Center experience
Must have a desire to educate and assist troubled customers
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
Ability to understand complex processes
Must be able to easily adapt to change and embrace continuous improvement
Must be goal oriented and self-motivated
Must be comfortable using a computer and keyboard
Working knowledge of consumer and collection law
Knowledge of MSP and HOGAN systems helpful
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.
Huntington Bancshares Incorporated.
Website : https://www.huntington.com/
Welcome to Huntington. Thank you for your interest in learning more about us. Founded in 1866 as The Huntington National Bank, today Huntington Bancshares Incorporated still operates from the same Columbus, Ohio founding location in the heart of the Midwest. As of January 25, 2017, Huntington Bancshares Incorporated is a $100 billion asset regional bank holding company.