American Express Company
Phoenix, AZ, United States
Manager, Commercial Collections','18016064','!*!
The Global Collections team is responsible for driving collections on delinquent charge & lending cards. The team is responsible for partnering with outside agencies to ensure our partners are collecting effectively, in compliance with regulatory guidelines and operate under AXP’s blue box values. This role will work in collaboration with our Global Collections team to manage our high balance corporate collection segment.
Role and Responsibilities:
Responsible for managing case reviews for high balance accounts
The role will also be global and be responsible to understand, collate and explain cases that are escalated for a case review from around the globe.
Manage the weekly case review forums and attend local forums where necessary
Responsible case selection of all eligible accounts for high balance review
Establish relationships with all the different business units across Global Credit & Fraud Network (GCFN), Risk & Information Management (RIM) and General Compliance Office (GCO) to gather all inputs and follow up on takeaways to ensure proper execution and documentation of actions
Be the point of contact for GCFN, RIM and GCO
Establish clear understanding of all sections of the case reviews to articulate and end to end view of the case if necessary
Provide updates to senior leaders
Strategy, process improvements and change management
Responsible for working on all commercial transformation activities globally within global collections, eg Plutus
Manage any change management related to the introduction of a new commercial product
Coordinate Commercial performance reviews globally for global collections
Actively partner with PMs to manage Commercial segments of the collections portfolio globally','!*!
Bachelor’s Degree in Business or other related field or experience in lieu of education
At least 3 years of experience in collections or commercial credit Strong background in Legal and Commercial Credit, Agency Management and/or Project Management
Develop insights from data with the ability to use a combination of intuition and facts in driving the business forward Strong thought leadership in portfolio analysis and operational processes. Able to incorporate both analytical and operational aspects into business thinking and solution
Ability to partner with the agency staff at all levels, peers and management in developing solutions and leading the implementation
Self-directed, passionate in driving business results
Proven ability to successfully multi-task
Strong communication and relationship skills to influence and maintain strong partnership with agencies
Advanced user of Microsoft Office (Excel, PowerPoint and Word)
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions ','Credit','US-Arizona-Phoenix','','Full-time','Jan 8, 2019','Jan 30, 2019','','','Manager, Commercial Collections
American Express Company
Website : http://www.americanexpress.com
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.