Levi Strauss & Co.
Eugene, OR, United States
Order to Cash Manager - Accounts Receivable
Levi Strauss & Co.
3125 Chad Dr
We believe that clothes — and how you make them — can make a difference.
Since 1853, we've been obsessed with innovation to meet people's needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.
A company doesn't last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values.
We employ more than 17,000 people around the world – supporting great brands, including Levi's®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you're looking for a new opportunity, this is a great place to grow your career.
Order to Cash (OTC) delivers best in class experiences and capabilities to Levi Strauss & CO customers. The OTC Manager contributes to the achievement of order to cash objectives including accounts receivable areas.
In this role, you will serve as a decision-making point of contact for internal partners and external vendors for various collections, claims processing, cash application, bustomer Billing, trial balance reviews and reporting activities and projects that expand to several globally aligned regions. You will have managerial responsibilities for direct team members and vendor partners performing tasks in those same areas including, but not limited to, the following: cash application, billing, reporting, audit support coordination, collections, dispute management, order management, and facilitating various related projects. You will also be accountable for partnering with external suppliers to ensure execution of order to cash back office tasks within agreed SLAs/KPIs, contributing to the achievement of LS&Co Financial goals related to net revenue, bad debt provision, DSO, aged receivables and sales dilution.
You will provide leadership and support for the following activities:
Oversee collection activities to agreed targets across all payment terms ensuring daily/weekly follow up of past due invoices by personal contact with customer sending reminders and statements, contacting agents and any other tool needed. Review causes for payment delinquency and implement corrective actions with customers. Identify opportunities to improve customer payments within terms. Negotiate payment plan in line with credit policy
Fiscal period end responsibilities to provide Trial Balance for AR, variance reporting and commentary, participate in period end Financial Reporting Calls as it relates to AR balances, variance and commentary
Provide managerial support to team in resolving dispute and chargeback issues with customers and internal stakeholders. Advising on investigation of unauthorized deductions and appropriate actions to secure repayment
Conduct account reviews for A/R balances to provide commercial teams with customer account status. Attend Customer Meetings to support ongoing improvements and review ways of working to increase accuracy and on time payments, reduce Days Sales Outstanding (DSO), improved remittance handling and reduction of aged debt. Escalate through to Sales Account Manager, Sales Director and VP for strategic accounts long standing or high value issues
Manage Cash Applications process performed by vendor in North America and Europe
Provide and manage related AR reporting for KPI, Performance, and Summaries for North America and Europe.
Work with Global Credit Manager and team to support the commercial business across the Americas and Europe
Manage various invoicing and credit memo requirements to ensure successful billing output to customers for North America and Europe
Manage relationships with vendors across the globe; including banks, invoicing vendors, and other BPO vendors managing various work processes. Validation of their performance
Oversee coordination of internal and external audit processes related to Accounts Receivable for North America and Europe. Support to provide documentary evidence of audit compliance during regular internal and external audit cycles
Management of system access requests for Account Receivable roles in North America and Europe
Facilitation and ownership to drive various projects that will result in an improved customer experience and/or gains in process performance and efficiencies.
Key Results in Order Management including ensuring customer orders are processed accurately and on time across all channels, brands and order types
Key Results Outsourced Supplier Management including ensuring all activities are delivered in line with agreed SLA/KPIs across OTC Back Office
Manage special projects and analysis as required to meet the responsibilities/objectives and other assignments in support of the Customer Service initiatives
You have the following requisites:
Bachelor's degree in Finance or Accounting preferable, or equivalent experience
5 years AR and B2B collections experience in a corporate environment required; apparel industry preferred. Accounts receivables experience preferred
2 years management experience, with SAP or similar ERP system preferred
AR/B2B Collections, SOX, Internal & External Audits practices, Dispute resolution, Analytic and Reporting skills
Must have strong computer systems experience and ability to process through complex order management and accounts receivable system
Excellent verbal and written communication skills with an ability to communicate cross functionally across the organization, externally towards both the customer, stores/partners, and outsourced supplier
LOCATION 3125 CHAD DRIVE EUGENE, OR 97408 United States of America FULL TIME/PART TIME Full time
Levi Strauss & Co.
Website : http://www.levistrauss.com
Levi Strauss & Co. is driven by strong values, creativity and hard work. Using innovative, sustainable and progressive practices isn’t just how we make our jeans and other products — it’s a principle we value in all of our work.