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Job Details

Billing Supervisor Commercial Payers

Company name
CVS Caremark.

Phoenix, AZ, United States

Employment Type

Accounting, Manager

Posted on
Mar 04,2019

Valid Through
Jun 17,2019

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Job Description

Be a part of our growing team at our Phoenix Finance facility! As a Supervisor for the Infusion Commercial Billing department, you will be responsible for providing leadership for assigned Patient Financial Services

(PFS) teams. You will oversee a team of medical billing specialists that are responsible for ensuring accuracy of information on unbilled claims in a timely and accurate manner, researching and resolving any claims submission errors, and managing the accurate and timely filing of claims within payer function group.

Additional responsibilities of the Billing Supervisor include:

Oversee day-to-day operations of teams to ensure timely and accurate completion of all PFS activities

Monitor and strive to continually improve the submission of payer claims in accordance with the respective contract

Assist management with meetings with key payers to discuss billing issues and payer publication notices affecting claims processing changes

Ensure daily reconciliation of electronic claim files

Maintain productivity and quality standards of all PFS functions

Review accounts receivable adjustments for accuracy and submit adjustment requests as defined by departmental policies and procedures for upper management approval

Maintain compliance with government reimbursement programs

Suggest changes to department policies and procedures as appropriate

Work with management to complete disciplinary action as required

Work with the Training and Education department to develop and deploy training for new employees and provide ongoing training as needed

Complete annual performance reviews for employees and provide timely feedback

Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities

Develop and maintain “super user” capabilities in technology applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department

Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and leading practices

Work with key business partners and peers across the organization; work with Intake and Analytics department to communicate trends and suggest process improvements to revenue cycle

Required Qualifications

3 years of Billing experience

1 years of experience using the Microsoft Office Suite, specifically Word,

Outlook, and Excel

Demonstrated experience in using Excel for analysis

Preferred Qualifications

Infusion billing experience highly preferred

Previous supervisory or leadership experience preferred

Clear understanding of how Collections and Billing impacts Revenue Cycle operations and financial performance

Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting


Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment

Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation

that emphasizes service satisfaction and quality

Six Sigma certified

Project management experience

Advanced data analysis in Excel


Verifiable High School Diploma or GED is required.

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Company info

CVS Caremark.
Website :

Company Profile
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. Through our unique suite of assets, we are reinventing pharmacy to offer innovative solutions that help people on their path to better health. We are focused on enhancing access to care, lowering overall health care costs for plan members and payors, and improving health outcomes.

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