Customer Service Associate - Gateway Program Seasonal

Profile

Why We Need You

Are you a college student spending your summer in the Pacific Northwest? Do you want to advance your career in a field you’re interested in? Are you passionate about helping people worry less and live more? If so, PEMCO Mutual Insurance Company’s Gateway Program is the place for you! We are looking to hire Customer Support Associates to work full-time seasonally at our Lynnwood

office.

As a Customer Support Associate in the Gateway Program, you will be a part of an award-winning team that prides itself in delivering a remarkable customer experience. PEMCO provides the opportunity for you to work for a company that’s respected in the Northwest community, chooses relationships over transactions, and thinks big and acts local. Your experience will be enhanced with on-the-job training and the opportunity to return year-over-year.

Applicants must be available to work during call center hours of operation: Monday-Friday 7am to 6pm, and Saturday 8:30 am to 5:30 pm. This is a full-time paid position starting in May/June and is expected to last about 12 weeks (flexible around school schedule).

Gateway Program: A Day in the Life

Obtain your Property and Casualty insurance license through paid training

Handle a variety of customer requests via phone, e-mail, fax or other channels, which may include, but not limited to, servicing existing policies, cross-selling additional products, and processing premium payments

Perform intermediate transactions that impact policy premium or that include providing advice on routine policy inquiries

Direct incoming calls to the appropriate department or person, or refer customers to published material, secondary sources or management as needed

Perform administrative work as assigned and as call volume permits

Your Experience Includes

Attending a university/college in the Pacific Northwest (Freshmen and Sophomores preferred)

Working towards a degree in Actuarial Science, Accounting, Finance, Economics, Statistics, Business Management or similar field preferred.

1 years in a customer service position; experience in a professional setting and/or call center setting preferred

Background in electronic transactions or other computer data-entry work

Demonstrated proficiency in Microsoft Office, or similar word processing and e-mail software is required

Job Conditions

The Gateway Program is an opportunity to get your foot-in-the-door in the corporate world. This position requires the ability to use desktop computers and extensive use of the telephone. Flexibility in work hours, including Saturdays, is required.

We've Got You Covered

Competitive salary

On-site gym access

A friendly, professional work environment

Opportunity to return and work over breaks

Earn your Property and Casualty insurance license

Begin your career at a place of integrity and gain knowledge in the insurance industry that can help you throughout your personal and professional career

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

Applicants' rights under Federal Employment Laws:

Family and Medical Leave Act

(FMLA)

Equal Employment Opportunity

(EEO)

Employee Polygraph Protection Act

(EPPA)

Company info

PEMCO Mutual Insurance Company
Website : https://www.pemco.com

Company Profile
PEMCO it’s all about people – starting with our customers. After all, we’re a mutual insurance company, which means our policyholders are our owners. Because our employees think first and foremost of the customer, PEMCO consistently ranks high in customer satisfaction on a national basis and scores high in customer loyalty. Being local and Northwest differentiates us from our competitors, which are mostly larger national companies.