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Job Details

Senior Commercial Collections Representative

Company name
Wells Fargo

Des Moines, IA, United States

Employment Type

Accounting, Finance

Date Last Verified
Jun 09, 2022

Posted on
Jun 06, 2022

Valid Through
Sep 19, 2022

Apply for this job


At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Commercial Collections Representative in Commercial Banking as part of Wholesale Lending Operations division. Learn more about our career areas and lines of business at

In this role, you will:

Manage, review and negotiate a high risk portfolio consisting of complex delinquent loans of high level collateralized accounts which require special handling and analysis

Understand company policies and procedures and execute without issue

Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

Provide subject matter expertise and interpretation of procedures to less experienced individuals

Make decisions and resolve issues to meet business objectives

Interpret policies, procedures, and compliance requirements

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders

Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

4 years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Leadership skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Ability to work in a fast-paced deadline driven environment

Effective organizational, multi-tasking, and prioritizing skills

Excellent verbal, written, and interpersonal communication skills

Great Microsoft Office skills

Solid problem-solving skills

Sound analytical skills with high attention to detail and accuracy

Customer service/Customer Care experience

High-volume outbound call experience

Job Expectations:

Candidates must be willing to work additional hours as needed.

Posting Location(s):

1010 Thomas Edison Blvd SW Cedar Rapids, IA 52404

801 Walnut St Des Moines, IA 50309


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


Req Number: R-173261-2

Updated: Mon Jun 06 14:02:54 GMT 2022

Location: Des Moines,Iowa

Company info

Wells Fargo
Website :

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