Des Moines, IA, United States
Date Last Verified
Jun 09, 2022
Jun 06, 2022
Sep 19, 2022
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Senior Commercial Collections Representative in Commercial Banking as part of Wholesale Lending Operations division. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Manage, review and negotiate a high risk portfolio consisting of complex delinquent loans of high level collateralized accounts which require special handling and analysis
Understand company policies and procedures and execute without issue
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
4 years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work in a fast-paced deadline driven environment
Effective organizational, multi-tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Great Microsoft Office skills
Solid problem-solving skills
Sound analytical skills with high attention to detail and accuracy
Customer service/Customer Care experience
High-volume outbound call experience
Candidates must be willing to work additional hours as needed.
1010 Thomas Edison Blvd SW Cedar Rapids, IA 52404
801 Walnut St Des Moines, IA 50309
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Company: WELLS FARGO BANK
Req Number: R-173261-2
Updated: Mon Jun 06 14:02:54 GMT 2022
Location: Des Moines,Iowa
Website : https://www.wellsfargo.com/